Frequently Asked Questions

How can I contact you?

You can reach us at +90 537 600 14 11, preferably via WhatsApp or Telegram. Sometimes a call center may receive more than one message at the same time. If you do not receive a response within 10 minutes and have an urgent question, please call us. We only answer calls after 22:00, please call in case of emergency.

When was the company founded?

The company was founded in 2012. It cooperates with more than 1,200 agents in the CIS countries and receives more than 50 thousand tourists annually.

What cities does the company serve?

Tulpar Travel serves the following cities: Istanbul (Europe and Asia), Antalya, Bodrum, Dalaman, Marmaris, Fethiye, Manavgat, Alanya, Side, Kemer, Kundu, Lara, Kas, Kalkan, Cirali, Kusadasi, Izmir, Kayseri, Nevsehir, Adana , Mersin.

What types of cars are provided?

We mainly provide service with two types of vehicles. All our vehicles carry features and documents that meet European standards. You can see the details in our lists. Each transfer type has three levels.

How to order a transfer?

Transfer orders are accepted up to 24 hours before flight time. For transfers to be made during the day, you must check vehicle availability from the call center. Orders are accepted through our website; After deciding on the transfer vehicle and details you want, you can request system assistance via WhatsApp or Telegram.

Do I need to print out the Voucher (Transfer Reservation Form)?

It is not necessary to print the voucher, a photograph is sufficient.

Where is the customer meeting held?

We meet at gate number 14 (exit gate) at the New Istanbul Airport (IST), and at column number 12 (exit gate) at Sabiha Gökçen Airport (SAW). The rest of the cities are at the exit gates.

What to do if the flight arrival has delay?

If your plane is delayed for some reason or arrives early, do not worry, because... Using the flight number you specified, we control the landing time of the plane and will be waiting for you at the airport at the time of your actual arrival.

Who should you contact if you cannot meet your greeter?

If you leave the airport building and do not see your greeter, immediately call +90 537 600 14 11 and remain in place until our representative approaches you.

How to order flowers, drinks, child seats and other additional services?

When ordering a transfer, flowers, champagne, fruit, Turkish delight and other additional services can be ordered from our website.

Are transfers only available at hotels?

Transfer can be ordered to any address or hotel.

How can I order a transfer if there is no transfer point on the list?

The site provides more than 250 popular points. If passengers need to travel to an address that is not listed on our website, please contact the call center to arrange your transfer.

Are there any stops along the way?

Stops along the way are made only at the request of passengers.

How can I find out the transfer time from the hotel to the airport?

On our page, there are arrival times from hotel areas to the airport and you can determine the time accordingly. Additionally, while your reservation is being checked, you will be notified of your pick-up time. Likewise, you can get information by calling our customer representative. If you want to change the pickup time, you must make a change in the reservation and inform the call center 24 hours before the transfer will be arranged.

Are return flight times monitored when leaving Turkey?

If there is a change in the return flight time, please follow the changes yourself (our company does not follow the return flights) and notify our company in advance of the changed departure time and pickup time.

How can I change the transfer time or date?

If you want to change the pickup time, you must inform the call center at least 24 hours before the transfer organization time.

What is the estimated time for return hotel-airport transfer?

You can see the estimated travel time from the regions to the airport on the 'Transfer Regions' page on our home page. We kindly ask you to add extra 30-40 minutes, or even an hour in Istanbul, to catch your flight, taking into account busy tarffic hours. Our company is not responsible for incorrectly stating the transfer time; The vehicle will only wait at the time specified in the reservation form. You can request help for clear information.

Is it possible to order a transfer shortly before departure?

Yes, of course. However, you must first contact our call center to find out the availability of the vehicle. If there is a suitable vehicle, we will definitely assist you. However, the ideal time limit is at least 24 hours in advance.

Do you contact guests in advance regarding transfers?

We generally do not contact guests in advance regarding transfers. To ensure that guests do not experience additional difficulties, we follow the arrival planes and take precautions according to delays and greet them. However, if it is necessary to contact guests directly, we do this but as a last option. It is important that guests have all the necessary information, such as the return transfer time, specified on their booking forms. It is the responsibility of the guests to inform them of return flight times and individual date and time changes. Our company will wait at the previously known reservation hours if no change is requested. We try to make the process as comfortable and stress-free as possible for our guests.

What types of payment are accepted?

Bank transfer, cash payment during transfer (foreign currency or TL). However, we request a small prepayment at the time of booking.